Our Story
We are a dedicated team committed to providing exceptional experience at difficult times when you have been involved in a car accident. Our focus lies in providing reliable and expert Service delivery, driven by a deep respect for quality and a genuine desire to exceed expectations for all our customers. Our business has been operating for more than 40 years under different banners and now have rebranded to provide clients the prestige experience of ELITE Accident Repairs just how our name states. A family run business with a Director and General manager who comes form a long line of Customer Service we are committed to ensuring we provide a service with a friendly experience and one that customer will remember and talk about us to others which will generate satisfaction.
Our History
From modest beginnings, we’ve grown through unwavering dedication and a commitment to continuous improvement. Each step has reinforced our core belief in the power of collaboration and the importance of integrity. We’re passionate about what we do, and we’re excited to share our story with you. We have partnered up with some of the leading industry experts and car manufacturers to be able to provide a high-end service to our customers.
Our Story begun when Billy Holding a person known for his workmanship in Victoria, us now been the third owners and not only continuing his work of excellence but bettering is with adding professional Customer Service Delivery. With over 60 years combined from our staff. Our service delivery and moto is to repair the cars like they are our own and ensure all customers leave here feeling happy and satisfied with our repairs.
Our Mission
Our Mission is to ensure our workmanship is the highest quality and our customers leave our shop feeling satisfied with the level of service, the communication and the repair of their vehicle.
Our leadership team is backed by a team that is willing to excel and committed to providing exceptional service. ELITE Accident Repair Centre Mission Goal is to ensure that with the level of service we provide our customers keep coming back and referring people to our business. With all said Customer Satisfaction again plays a major role is ensuring we meet targets.
Our Staff
From modest beginnings, we have always looked at staff with experience but are also big believers in giving young individuals a chance to grow, learn and become experts in a unique trade.
From Our Work Shop Manager and Customer Liaisons Office, to our Panel beaters, Assemblers, Preparers and Painters including also our office Admin, we thrive in ensure we work collectively and in a tailorized way where we will be able to communicate and provide our customers precise updates on the repairs on their vehicles.